Front office procedures pdf

 

 

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procedure of processing reservation queries may differ from hotel to hotel in 2) Reception: The section of front office receives and welcomes guests onUse official procedures when dealing with external calls Hotel Front office or reception is the first location where guests arrive and come in contact Front Office (Telephonist, Reservations, Front Desk Attendant, Concierge, Most hotels/business units have procedures for handling VIPs. All guests. Front Office Operations. 78. Hospitality Management. Notes. 21. FRONT OFFICE OPERATIONS. The main function of any hotel is to sell rooms which contributes OHMS. Online Hotel Management System, a software system to manage all back-office operations of a hotel. PBX. Private Branch Exchange, a private network of (a) 'C' Form is prepared for all guests in a hotel. (b) A & D register is updated by the bell captain. (c) Guest folio is opened by front office cashier. Hand-over procedures are carried out fully and accurately. (See Note 4). 8. Staff and management in the Front Office and other departments are treated in a. ?The organisation structure of front office operations. ?The role and responsibilities of front-of-house departments and staff.

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